Terms and Conditions

Last Updated: 19 Feb 2026

Welcome to the Leenas Mart website. By accessing, browsing, or placing an order through this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Leenas Mart is a departmental retail store offering grocery, Crockery, Garments, Footwear, household, and daily-use products through its online platform. The website is intended to provide product information, facilitate orders, and enhance customer convenience.

2. Eligibility

Users must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information while using the website.

3. Products and Pricing

All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.

Prices, offers, and product availability are subject to change without prior notice.

We strive to display product images and descriptions accurately; however, actual packaging, colour, or appearance may vary slightly.

4. Orders and Payments

An order is considered confirmed only after successful payment authorization or order acceptance by Leenas Mart.

We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or policy violations.

Customers must ensure that billing and delivery details are accurate at the time of placing an order.

5. Delivery Policy

Delivery timelines may vary depending on location, stock availability, and operational conditions.

Customers are responsible for providing a correct delivery address and reachable contact details.

Leenas Mart shall not be held liable for delays caused by unforeseen circumstances such as weather conditions, traffic, or third-party logistics issues.

6. Returns, Replacements, and Refunds

Returns or replacements may be accepted only for defective, or incorrect items, subject to store policy.

Any return request must be raised within [48] hours/days of delivery.

Refunds, if applicable, will be processed through Leena's mart wallet credits, sometimes original payment method or as per Leenas Mart’s refund policy.

7. User Conduct

Users agree not to misuse the website, place fraudulent orders, attempt unauthorized access, or engage in any unlawful activity.

You are responsible for maintaining the confidentiality of your account credentials.

8. Intellectual Property

All content on this website, including logos, graphics, text, images, and design elements, is the property of Leenas Mart and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

Leenas Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website, including technical interruptions, third-party service failures, or inaccuracies beyond our reasonable control.

10. Privacy Policy

Any personal information collected through the website will be handled in accordance with our Privacy Policy.

11. Modifications to Terms

Leenas Mart reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance of the updated terms.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Store Name: Leenas Mart
Address: [LEENA'S MART, Maa durga Tower, kamluaganja road, near HP petrol pump, Himmatpur Malla, Haldwani, Uttarakhand 263139]
Phone: [9761297998]
Email: [martleenas@gmail.com]