Return and Refund Policy

Last Updated: 19 Feb 2026

At Leenas Mart, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be processed for orders placed through our website.

1. Eligibility for Returns

Returns or replacements are accepted only for products that are  defective, expired, or incorrectly delivered.

The product should be in original condition as delivered with original packing and labels.

Due to the nature of grocery and daily-use items, returns may not be accepted for change of mind or opened/used products unless required by applicable law.

The product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Return Request Timeline

Customers must raise a return or replacement request within [48] hours/days from the time of delivery.

Requests submitted after the specified period may not be eligible for return or refund.

3. Return Process

To initiate a return, customers should contact our support team with order details, product images, and a description of the issue.

Once approved, our team will provide instructions regarding pickup or return of the product.

Leenas Mart reserves the right to inspect returned items before approving refunds or replacements.

4. Replacement Policy

If a replacement is available, the defective or incorrect item may be replaced with the same or equivalent product.

Replacement delivery timelines may vary depending on stock availability and location.

5. Refund Policy

Refunds will be initiated only after the returned product is received and verified by our team, unless stated otherwise.

Approved refunds will be processed through the original payment method or as store credit, depending on the payment mode and company policy.

Refund processing time may vary based on banking partners and payment gateways.

6. Non-Returnable Items

The following items may not be eligible for return or refund unless damaged or defective:

Perishable goods

Opened food or grocery items

Personal care and hygiene products

Products marked as “Non-Returnable” on the website

7. Cancellation Policy

Orders may be cancelled before dispatch or processing.

Once an order has been shipped or is out for delivery, cancellation requests may not be accepted.

8. Fraud Prevention and Misuse

Leenas Mart reserves the right to reject return or refund requests in cases of suspected misuse, excessive return behavior, or fraudulent activity.

9. Policy Updates

Leenas Mart may update this Return & Refund Policy at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

10. Contact Information

For any return or refund-related queries, please contact:

Store Name: Leenas Mart
Address: [LEENA'S MART, Maa durga Tower, kamluaganja road, near HP petrol pump, Himmatpur Malla, Haldwani, Uttarakhand 263139]
Phone: [9761297998]
Email: [martleenas@gmail.com]